Privacy Policy

Introduction

ACESSÍVEL LOCADORA EXECUTIVE LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our charter bus and passenger transportation services.

By using our services, you agree to the collection and use of information in accordance with this policy and applicable transportation regulations.

Information We Collect

As a passenger transportation company, we may collect the following types of information:

• Personal Identification: Name, date of birth, CPF or passport number (for international travel), and contact information.
• Travel Information: Trip details, destinations, travel dates, pick-up and drop-off locations, and passenger manifests.
• Group Organizer Data: Contact information, company details, and billing information for corporate or group bookings.
• Special Requirements: Accessibility needs, dietary requirements for long trips, or medical conditions relevant to safe transport.
• Payment Information: Billing address and transaction records.
• Contract Information: Charter agreements, service terms, and related documentation.

How We Use Your Information

We use the collected information for the following purposes:

• To provide charter bus and passenger transportation services
• To create passenger manifests required by transportation regulations
• To coordinate pick-up, drop-off, and route logistics
• To accommodate special needs and accessibility requirements
• To communicate about trip details, schedules, and updates
• To process payments and maintain billing records
• To comply with ANTT (National Land Transportation Agency) regulations
• To maintain safety records and insurance documentation
• To respond to emergencies during transport
• To improve our services and customer experience

Passenger Manifests & Regulatory Compliance

In accordance with Brazilian transportation regulations (ANTT), we are required to maintain passenger manifests for all charter trips. These records include passenger names and identification numbers and are retained as required by law. This information may be shared with regulatory authorities upon request and is essential for the safety and security of all passengers.

International Travel

For international charter services, additional documentation may be required including passport information and visa details. This information is collected solely for border crossing compliance and is shared with immigration authorities as required by law. We handle international travel documentation with strict confidentiality.

Safety & Emergency Information

For your safety during transport, we may collect emergency contact information and relevant medical information (such as severe allergies or conditions that may require attention during travel). This information is used only in case of emergency and is kept confidential. Our drivers are trained to handle emergency situations appropriately.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Passenger records are stored securely and access is limited to authorized personnel. We maintain physical and digital security measures appropriate for the transportation industry.

Data Retention

We retain passenger and trip information for the periods required by transportation regulations and tax laws. Passenger manifests and trip records are maintained as required by ANTT regulations. Contract and billing information is retained according to Brazilian commercial and tax requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent or at your direction
• With transportation regulatory authorities (ANTT) as required by law
• With immigration authorities for international travel
• With our insurance providers in case of incidents
• With emergency services if needed during transport
• With partner transport operators for connecting services (with your knowledge)
• To comply with legal obligations or court orders

Corporate & Group Bookings

For corporate clients and group organizers, we maintain business account information including company details, contract terms, and authorized contacts. Group organizers are responsible for obtaining appropriate consent from passengers for sharing their information with us for transport purposes.

Vehicle Monitoring

Our vehicles may be equipped with GPS tracking for safety and operational purposes. This allows us to monitor routes, respond to emergencies, and provide accurate arrival information. Vehicle location data is used for operational purposes only and is not shared with third parties except in emergencies or as required by law.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to regulatory retention requirements)
• Request information about your travel history with us
• Withdraw consent for optional data processing
• Object to certain types of data processing
• File a complaint with the National Data Protection Authority (ANPD)

Note: Certain data must be retained as required by transportation regulations and cannot be deleted upon request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify clients of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: